How can we help you?

We are proud of our products and are happy to tell you more about them! View the most frequently asked questions about our products here. Is your answer not listed? We are happy to help you via email or take the quiz and see which products suit you best!

Discretion is very important to us. Your order is always shipped in a neutral brown cardboard box. As the sender we only mention small Neofollics or NHT.

If you are already used to using a sulfate-free shampoo, you will know that a good shampoo without harmful substances does not lather as much as a standard shampoo. If you are used to using a normal shampoo, you may notice that the shampoo foams less. This is because a quality shampoo does not contain SLS. SLS is a chemical cleaning agent that provides the foaming effect.

With the Neofollics Hair Growth Stimulating Shampoo it is recommended to first degrease the hair with a small amount of shampoo. As a result, you already degrease the hair to a large extent. Then you apply a somewhat larger amount of shampoo. You will see that the shampoo is pleasant to distribute over the scalp and hair and lathers better than the first time.

If you would like to alternate the Neofollics Hair Growth Stimulating Shampoo with a mild shampoo (without harmful substances!) Then that is possible. However, it is important to use the shampoo at least as described in the instructions for use. For most of our customers, the Neofollics Hair Growth Stimulating Shampoo is even suitable for daily use.

Note: Combining a shampoo with Ketoconazole with Neofollics shampoo could be too strong a combination because the Neofollics shampoo contains Piroctone olamine, a substance with a similar effect to Ketoconazole.

The Neofollics Hair Growth Stimulating Shampoo contains, among others, Piroctone Olamine (good for scalp problems and hair growth stimulating and thickening). This ingredient can, like for example Ketoconazole, cause the hair to feel a bit drier and the scalp to dry out. If you suffer from this, this can be easily solved with the Neofollics Hair Growth Stimulating Conditioner. You can also reduce the frequency of use or alternate the shampoo with a mild shampoo. However, it is important to use the shampoo as a minimum as described in the instructions for use for optimal results.

yes, you can start at any time with the Neofollics Hair Growth Stimulating shampoo. If you like to alternate the shampoo with your own shamoo (without harmful substances!) Then this is of course also possible. However, it is important to use the Neofollics Hair Growth Stimulating shampoo as described on the instructions for use for the best results.

We think it is important that you are satisfied with your product purchase. If this is not the case, you can contact our customer service. We will do everything we can to find a good solution. If this does not lead to a solution, it is possible to register a dispute for mediation via Stichting WebwinkelKeur.

For consumers in the EU it is possible to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.

We pack all orders in sturdy boxes with sufficient filling material. In the unlikely event that a product does not reach you in good condition, you can contact our customer service via customerservice@neofollics.com. We always provide a suitable solution.

You can also contact our customer service if the product shows defects during use. We will find the best solution to the problem. This can be a replacement part, repair or replacement of the product.

Want to know more? Then check it out here the page “exchange and return”.

We value that our products are based on natural ingredients and that the products are free from harmful substances such as SLS and other sulfates, silicones and parabens. In addition, our products are vegan and the products are not tested on animals.

We value that our products are based on natural ingredients and that the products are free from harmful substances such as SLS and other sulfates, silicones and parabens. Our products are not tested on animals. In addition, our products do not contain any animal ingredients, with the exception of the Neofollics conditioner. It contains silk protein from the silkworm.

No problem! Our products are suitable for all types of hair loss and for all gradations. Whether it concerns hereditary hair loss, hormonal hair loss or thinning hair due to a temporary (stress) situation, by combining our different products, a personal treatment is created for every type of hair problem.

Do you want to start preventively with a product? Then you can start with one of our products. Do you have advanced hair loss? Then you can combine multiple products to tackle your hair loss as powerfully as possible.

Curious about which product suits you best? Take the quiz!

 

No! Our products are pleasant to use and have no unpleasant side effects. This makes it easier to continue a treatment for a long time and to make the treatment part of your daily routine. You only have to replace your daily products with a Neofollics product to regain control over your hair problem.

The Neofollics Hair Growth stimulating product line consists of a shampoo, conditioner, lotion and a nutritional supplement and this line has recently been supplemented with our latest product: Anti Gray Hair Tablets. Wondering which product is right for you? Take the quiz!

Offcourse! We now have thousands of satisfied users worldwide at Neofollics! On each product page you can find reviews from real users about the product. Here you will find reviews from customers who have been using our products with satisfaction for years, but also from customers who have just started.

Our products are a combination of hair growth enhancing ingredients, powerful DHT inhibitors and nourishing ingredients. For example, they contain different (biotechnological) molecules (eg caffeine and the hair growth molecules Neoxyl®, Vividine® and Aminexil®) and plant extracts to influence a wide range of growth factors. In addition, you will also find nourishing ingredients such as various natural oils and proteins, to optimally soften and make the hair shiny in our products.

Want to know more about the different ingredients?

View the overview

At Neofollics it is also possible to order a product when it is not in stock. Delivery times may deviate from our standard delivery time in this case. On the website you can find the expected delivery time for each product, we will also send you an email with the expected delivery time. This delivery time is always indicative and no rights can be derived from it.

With us it is always possible to return or exchange a product. We do, however, apply a number of conditions for the return of a product or the exchange of a product.

Did you accidentally order the wrong product? Would you rather try a different product? That’s no problem. You can always exchange a product with us, provided the product is unopened and in its original packaging. We ask you to contact our customer service when exchanging a product, so that we can help you as best as possible via retour@neofollics.nl.

For more information you can go to the page “exchange and return” here .

Yes that’s right. High production standards are crucial for a reliable and safe end product, we believe. We use state-of-the-art production facilities in the Netherlands (EU), which exceed even the strictest European rules and regulations. We apply the strictest quality requirements when purchasing our raw materials and production.

The Neofollics Hair Growth Stimulating lotion is a transparent lotion that is absorbed within seconds and is not thick or sticky. Because of these properties, this lotion is now also very suitable for use by people with long hair.

Tip: It is easiest to apply the lotion to longer hair by dividing the hair into sections. Make a middle part with a comb and apply the lotion to the scalp (eg with the fingers or with a pipette), then comb a new part in the hair (left of the middle part) and apply the lotion here too. Continue in this way until you have covered the entire head. It takes a little practice, but the more you do this, the better and faster it will go. If you only suffer from the hair loss in certain places (e.g. inlets or on the crown), you can also only apply the lotion there.

The Neofollics Hair Growth Stimulating lotion can be combined with other lotions for hair growth. You can do this, for example, by applying one lotion in the morning and using the other lotion in the evening. It is not recommended to apply both lotions at the same time.

If you want to switch to Neofollics lotion, we recommend that you first use both lotions next to each other for 2 weeks. For example, the Neofollics Hair Grwoth Stimulating Lotion in the morning and the other lotion in the evening. After about 2 weeks your skin is used to it and you can start using the Neofollics lotion twice a day and switch completely.

Certainly, research has shown that using hair growth stimulants in conjunction with microneedling gives better results than a serum alone. Neofollics has therefore also developed a beard roller that perfectly matches the characteristics of the male facial skin.

Yes, the serum has been specially developed for the growth of facial hair including the mustache.

In addition to hair growth-stimulating ingredients, this serum also contains essential oils such as Sandalwood extract, Castor oil and Rosemary oil and nourishing agave tequilana gel that cares for the skin and gives the beard hair a healthy shine. It is not necessary to use another beard oil, but it is possible. The advice is to apply the beard oil only to the hair and as little as possible on the skin.

The serum is effective from the first use, but because hair growth is a slow process, it can take a while before you really start seeing results. After 3 months of use as prescribed, visible results will appear. Possibly even earlier.

The serum has been developed to stimulate existing hair follicles to grow thicker and fuller hair. If there are small down hairs (vellus hairs) present in places in the area where the beard and mustache normally grow, thickening of these hairs is certainly possible.

Use the Beard Growth Stimulating Roller a maximum of twice a week, according to the directions for use. Make sure there are at least 48 hours between these two treatments.

Contact

Feel free to contact us by email.

Email us

Send us an e-mail
klantenservice@neofollics.com

Our office
Neofollics Hair Technology Europe B.V.
Meander 251
6825 MC Arnhem
The Netherands
Tel: +31 85 – 808 16 79
Chamber of Commerce: 63336782
VAT number: NL855192434b01
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Are you a social media influencer or do you want to test our products and do you see a possible collaboration? Please contact babet@neofollics.com

Curious which product
suits you best?

Do you only wash your hair twice a week? No problem! Do you prefer to use a lotion? Then we adjust our treatment accordingly.

Even if you would like to do something about grey hair or the general health of your hair, there is a suitable treatment for this. Take the test now and see what the Neofollics products can do for you!