Privacy policy

Privacy policy Neofollics Hair Technology

About our privacy policy

Neofollics Hair Technology cares a lot about your privacy. We therefore only process data that we need
for (improving) our services and we handle the information we use about you and your use carefully
of our services. We never make your data available for commercial purposes
To third parties.

This privacy policy applies to the use of the website and the services provided by it
Neofollics Hair Technology. The effective date for the validity of these conditions is 09/12/2019, with the
publishing a new version will void the validity of all previous versions. This privacy policy describes which
data about you is collected by us, what this data is used for and with whom and under what
conditions this data can possibly be shared with third parties. We also explain to you how
we store your data and how we protect your data against misuse and what rights you have with
with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, your
find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.

Web store software

WooCommerce
Our webshop has been developed with software from WooCommerce, we have chosen Andersixl for our web hosting. Personal data that you make available to us for the benefit of our services will be shared with this party. Andersixl has access to your data to provide us (technical) support, they will never use your data for any other purpose. Andersixl is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Web hosting
We purchase web hosting and e-mail services from ixl. Ixl processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. ixl has
take appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. ixl is obliged to observe secrecy on the basis of the agreement.

E-mail and mailing lists

MailChimp
Our website uses MailChimp, a third party that e-mail traffic from our website and
handle the sending of any newsletters. All confirmation emails you receive from our website and
web forms are sent through MailChimp’s servers. MailChimp will never include your name and email address
use your own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the
‘unsubscribe’ link. If you click here, you will no longer receive e-mail from our website. This can be the functionality
of our website! Your personal data is stored securely by MailChimp.

MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are sent
opened and read. MailChimp reserves the right to use your data for further
improving the service and sharing information with third parties in this context.

ixl
We use the services of ixl for our regular business e-mail traffic. This party has appropriate
technical and organizational measures to prevent misuse, loss and corruption of your and our data
avoid as much as possible. ixl has no access to our mailbox and we handle all our e-mail traffic
confidential.

Payment processors

Mollie
We use the platform to process (part of) the payments in our webshop
Mollie. Mollie processes your name, address and residence details and your payment details such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data longer than permitted by the legal terms.

Klarna
We use the Klarna platform to process (part of) the payments in our webshop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymised) data with third parties.

In the case of an application for a deferred payment (credit facility), Klarna will share personal data and information regarding your financial position with credit rating agencies. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Klarna’s services for which they engage third parties. Klarna does not store your data for longer than is permitted by the legal terms.

Reviews

WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.

WebwinkelKeur reserves the right to engage third parties for the provision of services, we have given permission to WebwinkelKeur for this. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the
services of PostNL for carrying out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

External sales channels

Bol.com
We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time – other than at your request – we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (for example your IP address, web browser and operating system) are not personal data.

Cooperation with tax and criminal investigations
In some cases, Neofollics Hair Technology can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we send to
based on your assignment.

Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent abuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we have stored your personal data on a
wrong way.

Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification
You always have the right to have the data that we process or have processed that relate to you or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have processed that relates to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability
You always have the right to have the data that we process or have processed that relate to yourself or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all probability, we can no longer continue the service in such a case, because the safe
linking of data files can then no longer be guaranteed.

Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Neofollics Hair Technology. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.

Cookies from third parties
In the event that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details
Neofollics Hair Technology
Meander 251 6825 MC Arnhem
The Netherands
E-mail address: info@neofollics.com

Contact person for privacy matters: M. van den Berg

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