Common questions

You can track status of your order here.

We use the following shipping partners:

• DHL: For shipments within the Netherlands and Belgium, with delivery within 24 business hours.
• Maersk: For shipments to other countries. Delivery times vary; check the full shipping table below for details.

Discretion is very important to us. Your order will be shipped in a neutral brown cardboard box, with only a small mention of "Neofollics" as the sender.

If you place your order before 10 p.m. on a working day, we strive to ship it the same day. Your order will then be delivered within 24 hours by DHL. If this isn’t possible, your package will be shipped the next working day. You’ll receive a shipping confirmation by email, which includes tracking information.

Note: Orders are packed until 10 p.m. on working days (Monday - Friday). Weekend days do not count toward shipping times.

For orders outside the Netherlands and Belgium, we use Maersk. Delivery times vary by country; please refer to our shipping information below for estimated times.

For deliveries within the Netherlands and Belgium via DHL:

• If you’re not at home, your package may be offered to a neighbor or rescheduled for another delivery time.
• After two unsuccessful delivery attempts, your package will be available for pickup at a local collection point for 7 days before being returned to us.

Please note that Maersk and other international carriers may have different policies for missed deliveries. Contact customer service for specific details based on your location.

Read all about our shipping policy here.