Result Guarantee programme

You can qualify for this guarantee when you have followed the steps below. Once all these steps have been completed, you are part of the results programme.

How does the Result Guarantee programme work?

01

Create an account

Begin by creating an account on our website to manage your treatment.

02

Complete the questionnaire

Fill out the form below to start your assessment.

After submitting the form, you will receive an email consisting of two parts:

  • Personal measurement questionnaire: This helps us understand your specific situation.
  • Photo submission request: Please provide clear, well-lit photos taken from the front, both sides, and back. Ensure the photos are high-quality for accurate assessment.
03

Receive your personalised plan

After reviewing your information, we’ll email your personalised plan with recommended products/treatments. Wait for this email before purchasing.
Hair Growth, Beard Growth and Anti Grey treatments take 180 days to show results, while Scalp Therapy treatments show results sooner. At T=30, you’ll receive an email for the last measurement.
During treatment, progress emails are sent at T=90 and T=180 (or T=30 for Scalp Therapy) to track progress and make adjustments.

Program completion requirements

  • Use the full treatment package consistently for at least 180 days. If you are using Scalp Therapy you will only use it for 30 days.
  • Ensure the treatment is applied correctly, following the recommended frequency of use.
  • Submit the required progress assessments on time.
  • All products used during the treatment must be purchased through Neofollics.com.
  • Your order history should reflect continuous use of the products as prescribed.

If the results do not meet expectations communicated at T=0, you may be eligible for a pro-rated refund based on the treatment’s success.
Please note that we reserve the right to charge an administrative fee for processing the refund.