Exchange Guarantee

Do you find out after using one of our products that you are experiencing physical complaints?
As a service, we are happy to think along with you in an alternative product. Of course we want to help you with your personal situation and the best routine.

1. Report your complaint

You report your physical complaints about a product by filling in the form below within 7 days after the order has been received.

2. Consultation

After receiving this form, we will consult and think along with you.

3. Product advice

If necessary, we propose which product suits your situation better.

4. Return process

After consultation with our customer service, you can return the used product to our warehouse. You will receive the instruction by email.

5. Replacement shipment

If you send us proof of shipment, we will immediately ship your new Neofollics item(s).