Delete your Neofollics account

You can ask us to delete your Neofollics account (web shop and the Neofollics Hair Technology app) and the personal data linked to it.

From the app

1. Open the Neofollics app and tap Profile. Sign in if you are asked to.
2. At the top right, tap Delete account.
3. Enter the e-mail address of your account and tap Request deletion.

Without the app

Send an e-mail to customerservice@neofollics.com from the e-mail address of your account, with the subject “Delete my account”.

What we delete

Your account and your personal data, such as your name, e-mail address and addresses.

What we keep

Invoices and order details are kept for as long as the law requires. For our accounts that is seven years after the year in which the order was placed. Those records therefore remain after your account has been deleted; your customer profile itself is gone.

How long it takes

We process your request within 30 days and send you a confirmation by e-mail once your account has been deleted.

Questions

If you have a question about your data, e-mail customerservice@neofollics.com. Our privacy policy explains which data we process and why.