Customer Service Representative

Locatie Arnhem
Expertise Customer Service
Contract Part-time
Apply here

About Neofollics

Neofollics is all about hair. Our goal is to support people worldwide with effective and easy-to-use solutions for healthy and well-groomed hair. From our headquarters in Arnhem, we serve customers in more than 40 countries. Our goal? To become the market leader in 2030.
Will you join our team and contribute to this mission?

Your role

As a Customer Service Representative, you will be the first point of contact and the empathetic face of Neofollics. You play a crucial role in providing excellent support to our national and international customers via chat and e-mail. Your primary objective is not only to answer questions but also to proactively reduce the number of enquiries and build long-term customer relationships by creating trust. You will manage customer data and proactively contribute ideas on how we can continuously improve our service, in line with our ambition to be the best at what we do.

Your responsibilities

We are looking for someone who embodies our core values and recognises themselves in the following:

  • Commitment and collegiality: You are empathetic, patient, and can easily put yourself in the customer's shoes. You possess strong communication skills and genuinely enjoy helping both customers and colleagues.
  • Ambition and drive: You are eager to learn, proactive, and show initiative in taking our customer service to the next level. You think in solutions and strive for continuous improvement.
  • Teamwork: You are a true team player who believes in the power of collaboration and contributes to a positive, supportive atmosphere within our flat, informal organisation.

What we ask of you

  • You are available part-time for a minimum of 4 hours per day.
  • You speak and write excellent Dutch and English.
  • You possess a great sense of responsibility and handle your tasks independently.
  • A completed qualification as a Pharmacy Assistant is a major advantage.

What we offer you

  • A part-time position of 20 hours per week.
  • An inspiring and ambitious working environment with ergonomic workplace facilities.
  • A high level of responsibility and plenty of room for your own ideas.
  • A close and enthusiastic team.
  • Guidance to help you achieve your personal learning goals.
  • Working together in an informal atmosphere with short communication lines and strong team involvement.
  • A market-competitive salary.
  • Performance-based bonus scheme: up to 1.5x your gross monthly salary per year when company and team targets are met.
  • 5% pension contribution.
  • 25 holiday days (based on 40 hours), with the option to purchase 5 additional days.
  • Coaching and mentoring, including a €1,000 annual training budget for education that aligns with your role and ambitions.
  • Travel expense allowance.
  • A company laptop or a contribution if you use your own device (BYOD).
  • Company outings to enhance work enjoyment and strengthen collaboration.
  • A friendly office location in Arnhem with healthy snacks, drinks and a daily catered team lunch.

Do you have any questions?

Please contact Guido Voorbij, our E-commerce Manager, via guido.voorbij@neofollics.com.