Elevate your purchase with an exclusive gift
It is the season of gifting; therefore, you can now choose an exclusive gift with your order.
Terms and conditions
General
How to receive a gift
Promotional period and availability
Returns and exchanges
Exclusions and combinations
General
These terms apply to promotions where Neofollics offers a free gift with purchase via the official online store www.neofollics.com. By participating, you agree to these terms.
- Neofollics may amend or end the promotion at any time.
- In cases not covered, the decision of Neofollics Customer Service is final.
- This promotion is governed by Dutch law.
How to receive a gift
- One (1) free gift per order, while supplies last.
- Your basket must meet the qualifying order value thresholds (product subtotal after discounts, excluding delivery charges and taxes).
€40: eligible to choose between two gifts: Hair Towel Wrap and Wide-tooth Shower Comb.
€70: the following also become available (still one gift total): Hair Growth Stimulating Shampoo (100 ml), Hair Growth Stimulating Conditioner (100 ml), Scalp Therapy Exfoliating Shampoo (100 ml). - €110: you unlocked the final gift, the Toiletry Bag.
- The gift selector appears once your basket qualifies; you must actively add the gift before checkout. Gifts cannot be claimed after the order is placed.
Promotional period and availability
- Promotion runs from 8 December 2025 to 24 December 2025, while stocks last.
- When a gift is unavailable, this will be indicated on the page/selector. Gifts are not back-ordered.
- Neofollics may substitute a gift with a comparable item of equal or higher value if necessary.
- Valid only for online orders via www.neofollics.com. Not valid on previously placed orders.
Returns and exchanges
- If a return reduces the value of items you keep below the qualifying threshold, your entitlement to the gift lapses.
- Please return the gift unused and undamaged in original packaging for a full refund.
- If the gift is not returned (or is returned used/damaged), the gift’s retail value will be deducted from the refund.
- Exchanges: if you exchange for an item of equal or higher value and your order remains above the relevant threshold, you may keep the gift.
Exclusions and combinations
- Gifts cannot be exchanged or redeemed for cash/credit.
- Not combinable with other gift promotions, discount codes or offers, unless explicitly stated.
- Routines and/or kits are treated as a single product.
Still have questions?
We're here to help. Chat with our customer support team. Monday to Friday, from 9:00 to 17:00 (CET).
You can reach us via email:
customerservice@neofollics.com
customerservice@neofollics.com
Or chat via WhatsApp:
+31658857552
+31658857552
