Balance begins at your scalp
During winter, your scalp goes through a lot. Cold weather, dry air and a disrupted microbiome can lead to itching, flaking and irritation. The Scalp Therapy product line offers a complete routine that cleanses, soothes and nourishes the scalp.
Terms and conditions
General
How to receive a gift
Promotional period and availability
Returns and exchanges
Exclusions and combinations
General
These terms apply to promotions where Neofollics offers a free gift with a purchase made through the official online store www.neofollics.com. By participating, you agree to these terms.
- Neofollics may amend or end the promotion at any time.
- In situations not covered by these terms, the decision of Neofollics Customer Service is final.
- This promotion is governed by Dutch law.
How to receive a gift
- Choose two Scalp Therapy products and add them to your basket.
- Add the Scalp Massaging Brush to your basket.
- Enter the discount code &CXNEO at checkout. The brush will automatically become free.
Promotional period and availability
- The promotion runs from 8 December 2025 to 31 January 2026, while stocks last.
- If the Scalp Massaging Brush is not available, this will be indicated on its product page.
- Valid only for online orders placed via www.neofollics.com. Not valid on previous purchases.
Returns and exchanges
- If a return brings the remaining value of your order below the required threshold, your right to the free gift will no longer apply.
- Return the gift unused and undamaged in its original packaging to receive a full refund of the items you are returning.
- If the gift is not returned, or is returned used or damaged, the retail value of the gift will be deducted from your refund.
- Exchanges: if you exchange an item for another of equal or higher value and your order remains above the qualifying threshold, you may keep the gift.
Exclusions and combinations
- Gifts cannot be exchanged or redeemed for cash or store credit.
- Cannot be combined with other gift promotions, discount codes or offers unless explicitly stated.
- Routines and kits are treated as one product.
Still have questions?
We're here to help. Chat with our customer support team. Monday to Friday, from 9:00 to 17:00 (CET).
You can reach us via email:
customerservice@neofollics.com
customerservice@neofollics.com
Or chat via WhatsApp:
+31658857552
+31658857552
