Track your package
You can track the order status of your package here.
Delivery via PostNL
If you place your order before 10 p.m. (on working days), we strive to ship your order the same day. Your order will then be delivered within 2 days with PostNL. If it is not possible to send your package the same day, your package will be shipped the next workday via PostNL. You will therefore always receive your order (on working days) within two days.
You will receive a shipping confirmation of your order from us by email. Your package will be offered once to the neighbors, if you are not at home. If the first delivery attempt is unsuccessful, you can choose to pick up at a collection point or another delivery time via “My Parcel” from PostNL. If a second delivery attempt is also unsuccessful, you can pick up your package the next (working) day at the specified collection point. Note: your package will be available at this pick-up point for 7 days. After 7 days, the package will be returned to us.
Packaged discreetly
Discretion is very important to us. Your order is always shipped in a neutral brown cardboard box. We only mention small Neofollics as the sender.
*Note that orders will be packed until 10 p.m. on working days (monday - friday). Weekend days do not count in the shipping days.
Shipping policy
All about our shipping policy here.
Current delivery delays can be found here.
|
Country |
Costs |
Shipping time |
| Albania |
€14,95 Free above €100 |
7 - 9 business day |
| Andora |
€12,95 Free above €100 |
6 - 10 business days |
|
Austria |
€5,95 Free above €20 |
5 - 7 business days |
| Belgium |
€4,95 Free above €20 |
Within 24 hours |
|
Bulgaria |
€5,95 Free above €20 |
6 - 8 business days |
|
Canada |
€12,95 Free above €60 |
9 - 14 business days |
|
China |
€12,95 Free above €100 |
11 - 14 business days |
|
Croatia |
€5,95 Free above €20 |
5 - 7 business days |
|
Cyprus |
€5,95 Free above €100 |
9 - 14 business days |
|
Czech Republic |
€5,95 Free above €20 |
4 - 6 business days |
|
Denmark |
€5,95 Free above €20 |
4 - 6 business days |
|
Estonia |
€5,95 Free above €100 |
6 - 8 business days |
|
Finland |
€5,95 Free above €60 |
6 - 8 business days |
|
France |
€5,95 Free above €20 |
4 - 6 business days |
|
Germany |
€4,95 Free above €20 |
1 - 2 business days |
|
Greece |
€5,95 Free above €20 |
9 - 14 business days |
|
Hungary |
€4,95 Free above €20 |
5 - 7 business days |
|
Ireland |
€5,95 Free above €20 |
7 - 9 business days |
|
Italy |
€4,95 Free above €20 |
5 - 7 business days |
|
Latvia |
€4,95 Free above €20 |
5 - 7 business days |
|
Liechtenstein |
€13,95 Free above €100 |
11 - 14 business days |
|
Lithuania |
€4,95 Free above €20 |
7 - 9 business days |
|
Luxembourg |
€4,95 Free above €20 |
4 - 6 business days |
|
Malta |
€5,95 Free above €100 |
9 - 14 business days |
|
Montenegro |
€12,95 Free above €100 |
11 - 14 business days |
|
Netherlands |
€4,95 Free above €20 |
Within 24 hours |
|
New Zealand |
€12,95 Free above €100 |
9 - 14 business days |
|
Norway |
€5,95 Free above €60 |
6 - 8 business days |
|
Portugal |
€4,95 Free above €20 |
6 - 8 business days |
|
Romania |
€5,95 Free above €20 |
6 - 8 business days |
|
Serbia |
€12,95 Free above €100 |
8 - 14 business days |
|
Singapore |
€5,95 Free above €100 |
8 - 11 business days |
|
Slovakia |
€4,95 Free above €20 |
6 - 8 business days |
|
Slovenia |
€4,95 Free above €60 |
6 - 8 business days |
|
Spain |
€4,95 Free above €20 |
6 - 8 business days |
|
Sweden |
€4,95 Free above €20 |
5 - 7 business days |
|
Switzerland |
€5,95 Free above €60 |
6 - 8 business days |
|
United Kingdom ** |
£5,95 Free above €20 |
7 - 9 business days |
|
United States |
€12,95 Free above €60 |
8 - 14 business days |
*The shipping prices can be different based on the local currency.
** United Kingdom Note: tax and import duties are paid by the customer for orders over £135.
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